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Our Code of Conduct & Corporate Values



- Corporate Values

At Pacific Cross Vietnam, our values guide everything we do, specifically the way we view our staff, customers, and other people we do business with. We have committed our resources to developing products and services that address the needs of our clients as well as promote a corporate culture that values integrity, innovation, and excellence.

All information collected will be treated with the utmost confidentiality. Our employees shall collect, use and disclose information only for the purposes for which it was obtained. All efforts will be maintained to protect confidential information from loss, error, and unauthorized access.

Our employees and representatives possess professionalism in a high degree of knowledge and skills for the benefit of our customers. This knowledge and skill will inspire confidence, respect, and trust of the clients and the community.

Should any information we deliver prove to be inaccurate, the client will be informed immediately and an apology will always come with accurate information right after.

We will do what we say. We will deliver our product and services in a manner consistent with what was communicated.

All dealings are characterized by the highest levels of honesty and fairness.

We will always do the right thing the first time. Our solutions and decisions are made to be in the best interest of our customer the first time. Our solutions will always have the customer’s best interest first.

We will speak the client’s language and provide explanations and information in the most effective way and clarity for the client to clearly understand our policy and procedures.

We develop trust through the service we provide.
 

- The Four Pillars of our Code of Conduct

Customer Focus and Long Term View

  • Add value and build trust with our customers
  • Lead with a focus beyond tomorrow
  • Take opportunities to learn and grow

Freedom and Responsibility

  • Take initiative and act in the best interest of our company and customers
  • Take responsibility for your actions
  • Contribute to the company and the community

Quality and Service

  • Never compromise on the quality of our service
  • Continuous improvement for better solutions and products
  • Foster innovation that improves value to customers

Partnership and Fun

  • Respect and rely on one another to create exceptional results
  • Work with our stakeholders, business partners and customers
  • Celebrate our achievements