Pacific Cross Vietnam launches an additional insurance claims settlement channel – eClaim

This post is also available in: Tiếng Việt (Vietnamese)

Pacific Cross Vietnam has officially introduced an additional insurance claims settlement channel – eClaim, alongside its existing mobile application, to further enhance the customer experience.

Effective 06 January 2026, customers can submit insurance claims in under three minutes, anytime and anywhere, across multiple devices, and receive settlement results within 24 business hours once all required documents are completed, through a simple three-step process: (1) Submit a claim request – (2) Provide supporting documents (if required) – (3) Receive the settlement result.

The expansion and diversification of claims submission channels clearly demonstrate Pacific Cross Vietnam’s strategic direction and ongoing efforts in its digital transformation journey, aimed at delivering safe, convenient, and customer-focused services.