Guarantee of payment information

Please visit website at “Customer Center”– “Medical Providers” or the link here to get the list of Medical Provider (Facility) which offer cashless services to Pacific Cross Vietnam customer.

Please present the following documents at the Direct Billing counter of medical providers in our medical network:

• Identification: ID card or passport. For insured person under 18 years old: birth certificate or ID card (if available).
• Insurance information: physical or digital insurance card, or Certificate of Insurance.
• Documentation: complete and sign the Request for Guarantee of payment form, according to the medical provider’s instructions.
• Deposit: pay a deposit according to the medical provider’s policy (if required).

Once we receive the request from the medical provider, we will adjudicate and provide the result within the following timeframes:

• Outpatient: within 30 minutes.
• Inpatient: within 24 hours for admission, and 2 hours for discharge.

1. Approved: you only need to pay for expenses not covered by your policy (if any).
2. Declined: please settle payment with the medical provider first, then collect all original medical reports and invoices (refer to the “Claim process” section) and submit a reimbursement claim to us for later review.

Please follow the medical provider’s final instructions:

• Verification: carefully review all treatment items and sign as required by the medical provider.
• Settlement: receive any deposit refund (if the deposit exceeds the actual amount which you are responsible for paying) and take back your original identification documents.

Note: Guarantee of payment is an additional benefit, not a mandatory service. Therefore, the policyholders and cardholders should prepare alternative payment methods for any expenses not covered by insurance. Please contact us at customer@pacificcross.com.vn for further guidance on direct billing service.