Guarantee of payment information

1. A Notification of Claim Form completed by client and attending physician;
2. A medical assessment report from the attending physician showing diagnosis, medical history, and recommended treatment;
3. Estimated length of stay;
4. Estimated cost;
5. A copy of the Insurance Coverage Card showing the name and policy number;
6. A copy of passport.

After receiving all required document and information, we will respond for a GOP in 2 hours.

After giving service to the client, kindly provide us:

1. Original Notification of Claim Form completed by client and attending physician;
2. An operation report;
3. A discharge certificate;
4. Copy of GOP;
5. Original official receipts with detailed breakdown of charges.

Important information:

1. All documents from health care providers have to be on letterhead of the hospital/clinic;
2. Once receiving the necessary forms and clarification, we try and process the claim in 5-working days;
3. Claims are reimbursed by bank transfer;
4. Inside Vietnam, claims are reimbursed in Vietnam currency; for claim payments outside of Vietnam, we reimburse in USD;
5. Pacific Cross Vietnam is not responsible for any charges assessed by the banking institutions and this is the client’s responsibility.